Benefits Outreach Specialist
Benefits Data Trust (BDT) is seeking Benefits Outreach Specialists to provide public benefits education and application assistance to low-income individuals.
The primary barriers to participation in public assistance programs include (1) lack of knowledge around public benefits, (2) fear of stigma, (3) a complex application process, and (4) communication challenges with local offices. How do we help people overcome these barriers? That’s where the Benefits Outreach Specialist (BOS) role comes in. BOS candidates should expect their day-to-day to be a combination of inbound calls (approx. 80%), outbound calls (approx. 20%), paperwork processing, and data entry in a fast-paced yet casual call center environment.
If you have a commitment to serve others and love to solve problems you’re already off to a great start for our BOS position, but that’s not all you’ll need. You’ll also need supreme customer service skills, outstanding time management, strong computer skills, the ability to multi-task and practice empathy consistently.
You don’t need to know everything about public benefits to apply. We’ll take care of that in our comprehensive training. But you will need to be able to effectively translate complex information to our clients, so we would like you to be able to communicate effectively and be comfortable as a part of a team that can assist you in this area.
We’d also prefer for you to have previous non-profit, social service, and/or call center experience and a bachelor’s degree. If you don’t have a degree that’s not a problem; High School graduates and those with previous work experience in other fields are equally considered. Oh, and if you speak more than one language (Spanish, Russian, Cantonese, Mandarin, etc.), that is a plus!
From Monday to Friday your day will begin at 8:45 a.m. in our beautiful center city office and end at 5 p.m. (unless you get a call that takes you past 5pm; but don’t worry, we’ll pay you for time assisting our clients after 5 p.m.). During the day you will have 45 minutes for lunch and an additional 30 minutes of break time to meet new people, watch Netflix in our break room, or to just take a load off and relax.
Last, but certainly not least, we offer a starting salary of $14/hr, a comprehensive health benefits package including medical, vision, and dental coverage, and a 401K with a 2% employer match. We offer 16 paid time off (PTO) days per year, which is prorated to your start date, in addition to 9 company paid holidays.
Thank you for your interest in Benefits Data Trust. We look forward to meeting you!
Benefits Data Trust (BDT) is a national not-for-profit organization committed to transforming how individuals in need access essential benefits and services. BDT envisions an efficient, cost-effective health and human services system that proactively connects individuals and families to the supports they need so that people are healthier and more economically secure, and communities are stronger. Through direct service delivery and systems change, BDT works to improve health, social, and economic outcomes and streamline the benefits enrollment process.
BDT employs 160 employees in Philadelphia, and provides enrollment assistance in Colorado, Maryland, New York, North Carolina, Pennsylvania, and South Carolina. Since its inception in 2005, BDT has submitted over 750,000 benefits applications for low-income households across the country, securing over $7 billion in benefits for food, healthcare, housing and other services that help move individuals and families toward financial stability. BDT now submits more benefit applications each year than any other entity in the nation. Research and evaluations have found BDT’s targeted outreach and enrollment assistance to be highly cost-effective. BDT also works with government agencies to assist them in adopting policies and practices proven to streamline benefits enrollment, and BDT partners with leading researchers to document the impact of benefits access and cost-effective outreach and enrollment strategies.
To apply for this position, click here.